Your Betya VIP+ progress
The Betya Bucks counter, the tier you have reached and the number of tokens still to collect before the next level are shown on the front page of your account area.
Log in to your Betya Casino account
Back into your player area
Your details give you access to your balance, your Betya Bucks, your game history and the playing settings you have chosen. One email address per account, one account per household.
The full history of your play
Every session is time stamped, with the stake placed and the outcome. It is the best tool there is for keeping a clear view of your gambling budget.
Your limits and your time out
Deposit, stake and session length limits, a time out, self-exclusion: everything is set from the safer gambling section of your account.
Withdrawals in progress
The tracker shows the stage reached, from the internal check to the transfer to your payment method, with the estimated arrival date.
Keeping your account secure
A gambling account holds personal data and a balance. A few simple habits are enough to keep the vast majority of trouble away.
A password used nowhere else
Pick a combination used nowhere else, at least twelve characters long, mixing letters, numbers and punctuation. Data breaches regularly hit sites with no connection to gambling, and a recycled password turns the leak from a forgotten forum into direct access to your balance. A password manager does this job perfectly well for you, and saves you having to remember anything.
Switch on two factor authentication at your first login if it is offered. A temporary code sent to your phone makes a stolen password useless. Betya will never ask you for that code by email, by text or by phone: any request of that kind is a phishing attempt, whatever logo appears in the message.
Check where you are typing your details
Before typing anything, look at the address shown in the browser bar. Fraudulent copies play on one changed letter or a different domain ending, and reproduce the design pixel for pixel. Go through your own bookmarks rather than a link received in a message, and be wary of public Wi-Fi networks for this kind of login.
If you suspect unauthorised access, change your password then contact the team from the help and support page. They can log out every active session and freeze movements while the check runs. Report any transaction you do not recognise as well, however small the amount.
What logging in does not unlock
Logging in is not a substitute for identity verification. The first withdrawal still depends on sending a valid ID document, a proof of address less than three months old and proof of the payment method used. That formality is asked for once, it is usually handled within 24 hours, and the help and support page sets out the mistakes that get a file rejected.
Cannot get logged in?
Four situations cover nearly every case our support team sees.
The form rejects my password even though it is correct
Check the caps lock key and the keyboard layout, then clear the field and type your password in by hand rather than letting an out of date autofill do it. If it still refuses, ask for a reset: the link that arrives by email stays valid for an hour.
The reset email never arrives
Look in the junk folder and in the promotions tab of your mailbox, which often catches this kind of message. Make sure as well that you are using the exact address registered on the account: a variant with a dot or an alias matches no account at all.
My session closes on its own after a few minutes
Automatic logout protects accounts left open on a shared device. If it fires too early, allow the site cookies in your browser and turn off private browsing, which wipes the session on every tab change on some devices.
My account is blocked after a self-exclusion
A self-exclusion cannot be lifted before it ends, that is the whole point of it, and support has no way to cancel it on request. If gambling is weighing on your daily life, talk it through free of charge with BeGambleAware.org or with GamCare on 0808 8020 133. GAMSTOP also lets you exclude yourself from every operator licensed in Great Britain in one go.
Access to Betya is for adults aged 18 and over. Gambling carries risks: debt, isolation, addiction. Set your limits before you start, and keep in mind that no game is ever a source of income. Free support is available at BeGambleAware.org and from GamCare on 0808 8020 133.